April 21, 2020
Focus on Core Competencies: Managing Difficult Conversations
Submitted by Jennifer R Wilson
The second part in the Focus on Core Competencies series will be Managing Difficult Conversations, to be held via Zoom on May 29 from 1 - 3 p.m.
Engaging in Difficult Conversations can be daunting. This interactive presentation is designed to increase your confidence and communications skills when confronted with a difficult conversation. This session will include information, discussions, role plays, and other interactive activities.
Session Objectives:
By the end of the training, participants will be able to:
- Identify their own discomfort with confrontation or conflict
- Identify derailing conversations and how to keep the conversation on track
- Identify three difficult conversations including: "What Happened" Conversations, "Feelings" Conversations, and "Identity" Conversations
- Role-play how to effectively apply the communication skills covered - Role-play how to process reactions/issues that arise
Register by May 25 at https://www.ksre.k-state.edu/employee_resources/registrations/.
The Focus on Core Competencies series is brought to you by Epsilon Sigma Phi.